SatMENA offers 24/7 first level
customer support through a team of highly skilled and trained engineer who are
able to assist the customer over the phone to run the required diagnostics,
perform troubleshooting and solve the problem to the customer’s satisfaction.
For cases that require a higher level of investigation and customized setup,
the cases are escalated to the NOC team.
In cases where an on-site
intervention is required, a team of trained technicians is dispatched and works
with our in-office customer support engineers to discover and rectify the
problem at the fastest possible time. Problem resolution time depends on the
SLA level required by the customer.
SatMENA will provide the
customers with a dedicated phone number on which you can reach our customer
support department.